Limited Lifetime Sparkle Guarantee

Elegant jewelry. Brilliant sparkle. A promise made to last!

Effective Date: OCTOBER 26, 2026

At Sheweetie, we believe beautiful jewelry should be worn, enjoyed, and cherished with confidence. That is why eligible jewelry purchased directly from Sheweetie.com is protected by our Limited Lifetime Sparkle Guarantee.

This is a limited written warranty provided by Cobb and Company, LLC, doing business as Sheweetie.com. Please read the complete terms below before purchasing or submitting a claim.

1. Who Is Covered

This guarantee applies only to the original retail purchaser of eligible jewelry purchased directly from Sheweetie.com.

The guarantee:

• Is available only to individual consumers purchasing for personal use.
• Is nontransferable.
• Does not apply to items purchased for resale.
• Does not apply to purchases from unauthorized sellers, third-party marketplaces, liquidation sales, or other retailers.
• Requires valid proof of purchase from Sheweetie.com.

Gifts are covered only when the original Sheweetie order number or acceptable proof of purchase is provided. The person who received the gift may submit the claim with the original purchaser’s authorization.

2. Duration of Coverage

Coverage begins on the original date of purchase and continues for as long as the original purchaser owns the jewelry, subject to all terms, limitations, and exclusions contained in this guarantee.

“Lifetime” refers to the period during which the original purchaser owns the eligible item. It does not refer to the lifetime of another person, an unlimited useful life of the product, or an unconditional promise against every form of wear, damage, loss, or deterioration.

3. What Is Covered

Sheweetie warrants that eligible jewelry will be free from covered defects in materials and workmanship during normal personal use and proper care.

Subject to inspection and approval, covered conditions include:

• Premature or abnormal tarnishing that is inconsistent with normal wear and proper care.
• Breakage caused by a verified manufacturing or assembly defect.
• Failure of a clasp, setting, chain, connector, or similar component resulting from defective materials or workmanship.
• Stones or decorative components that become detached because of a verified manufacturing defect.
• Plating or finish failure that is determined to be abnormal and not the result of ordinary wear, chemical exposure, misuse, or improper care.
• A substantial defect present when the jewelry was delivered.

Minor differences in color, shape, pattern, texture, weight, finish, dimensions, or gemstone appearance may occur because of photography, screen settings, production methods, hand finishing, or the natural characteristics of materials. These differences are not considered defects.

4. What Is Not Covered

The Limited Lifetime Sparkle Guarantee does not cover:

• Lost, misplaced, or stolen jewelry.
• Jewelry that cannot be provided for inspection when requested.
• Accidental damage, crushing, bending, snagging, impact, or breakage caused by external force.
• Damage caused by misuse, abuse, neglect, improper handling, or failure to follow care instructions.
• Ordinary wear, including minor scratches, dents, scuffs, fading, discoloration, surface changes, or gradual finish wear.
• Allergic reactions, skin sensitivities, or individual reactions to metals, alloys, plating, adhesives, stones, or other materials.
• Damage resulting from improper cleaning, storage, repair, resizing, alteration, engraving, or modification.
• Repairs, modifications, or services performed by anyone not authorized in writing by Sheweetie.
• Changes in ring size, wrist size, neck size, personal preference, style preference, or product fit.
• Intentional damage or damage created for the purpose of obtaining a replacement.
• Counterfeit, substituted, or materially altered products.
• Personalized, custom-made, engraved, clearance, final-sale, promotional, complimentary, or replacement items unless Sheweetie expressly states otherwise in writing.
• Shipping damage not reported within 7 days after confirmed delivery.
• Commercial use, rental use, resale use, or use outside the product’s intended purpose.

5. The Available Remedy

For an approved claim, Sheweetie will provide one replacement for the covered item at no charge.

The following conditions apply:

1. Each purchased item is eligible for no more than one replacement under this guarantee.
2. A replacement does not create a new warranty period, renew the original coverage, or qualify for another complimentary replacement.
3. If the original item is unavailable or discontinued, Sheweetie may provide, at its discretion:
• A substantially similar replacement;
• A replacement of comparable retail value; or
• Store credit equal to the original purchase price of the covered item, excluding taxes, shipping charges, discounts, promotional value, and other fees.
4. Refunds are not available under this guarantee after the time allowed by the Sheweetie Return and Refund Policy.
5. Sheweetie reserves the right to determine whether repair, replacement, or store credit is the appropriate remedy where permitted by law.
6. Any replacement may vary slightly in color, finish, stones, dimensions, packaging, or design because of availability and production differences.

The remedy described in this section is the sole remedy provided under this limited warranty, except where applicable law requires otherwise.

6. Domestic Shipping Costs

For an approved claim within the contiguous United States, Sheweetie will pay the standard cost of shipping the approved replacement to the claimant.

If Sheweetie requires the original item to be returned, we will provide return instructions and, when applicable, a prepaid standard shipping label.

Expedited shipping, international shipping, customs duties, taxes, brokerage charges, address correction fees, and other special delivery expenses are not covered unless Sheweetie agrees otherwise in writing.

Sheweetie is not responsible for packages lost because of an incorrect address supplied by the customer.

7. How to Submit a Claim

To request service under this guarantee, contact us at info@sheweetie.com with the subject line:

Limited Lifetime Sparkle Guarantee Claim

Your request must include:

• The original purchaser’s full name.
• The order number or other acceptable proof of purchase.
• The product name or description.
• The approximate purchase date.
• A clear explanation of the problem.
• Clear photographs or video showing the complete item and the claimed defect.
• The claimant’s current mailing address and contact information.
• Any additional information reasonably requested by Sheweetie.

Submitting a claim does not guarantee approval.

8. Inspection and Verification

Sheweetie may require the jewelry to be returned for inspection before deciding a claim. Do not send an item unless we provide return authorization and instructions.

We may deny a claim when:

• The requested information is incomplete or inaccurate.
• Proof of purchase cannot be verified.
• The item is not an authentic Sheweetie product.
• The item has been altered, repaired, substituted, or materially modified.
• The reported condition is excluded from coverage.
• The damage is inconsistent with the description provided.
• The claim appears fraudulent, abusive, duplicative, or misleading.
• The claimant fails to return the item when requested.
• The claim otherwise fails to meet the requirements of this guarantee.

Items submitted for inspection may not be returned if they are counterfeit, unsafe, contaminated, or involved in a fraudulent claim, to the extent permitted by law.

9. Claim Review

We will make reasonable efforts to review a complete claim within [10] business days after receiving all requested information and, when required, the returned jewelry.

Additional time may be necessary for inspection, product verification, carrier delays, inventory availability, or suspected fraud. We will communicate the decision using the contact information provided with the claim.

10. Fraud and Abuse

Sheweetie reserves the right to investigate suspected fraud, misuse, claim manipulation, product substitution, intentional damage, or repeated abuse of this guarantee.

We may deny a claim, cancel warranty privileges, suspend an account, or pursue any lawful remedy when we reasonably determine that a claimant has submitted false information, altered evidence, substituted a product, intentionally damaged an item, or otherwise abused the guarantee.

Nothing in this section permits Sheweetie to deny a legitimate claim in violation of applicable law.

11. Replacement Courtesy for Uncovered Damage

If damage is not covered, Sheweetie may, at its sole discretion, offer a replacement discount, store credit, or other courtesy accommodation.

Any courtesy accommodation:

• Is voluntary.
• Is not guaranteed.
• Does not expand or modify this warranty.
• Does not establish an obligation to provide similar accommodations in the future.

12. Limitation of Liability

To the fullest extent permitted by law, Sheweetie’s responsibility under this guarantee is limited to the replacement, repair, or store credit described above.

Sheweetie is not responsible under this guarantee for incidental, indirect, special, exemplary, punitive, or consequential damages, including loss of use, loss of sentimental value, loss of income, or costs associated with obtaining substitute jewelry.

Some states do not allow certain exclusions or limitations, so some of these limitations may not apply to you.

13. Other Legal Rights

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Nothing in this guarantee excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified.

14. Relationship to Other Policies

This guarantee is separate from the Sheweetie Return and Refund Policy.

Returns requested because of preference, sizing, style, color, or a change of mind must be made within the time and conditions stated in the Return and Refund Policy.

If there is a conflict between this guarantee and a nonwaivable requirement of applicable law, the applicable law will control.

15. Changes to This Guarantee

Sheweetie may modify this guarantee for future purchases by posting revised terms on Sheweetie.com.

The version in effect on the original purchase date will govern that purchase, except where a later change provides greater customer protection or applicable law requires otherwise.

16. Contact Information

Questions or claims concerning the Limited Lifetime Sparkle Guarantee may be directed to:

Cobb & Company, LLC
dba Sheweetie.com
130 Murphy Drive
Bulls Gap, TN 37711
info@sheweetie.com

Limited Lifetime Sparkle Guarantee
Elegant jewelry. Brilliant sparkle. A promise made to last!